At Penelope Light, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we offer a straightforward refund and return policy to make the process as smooth as possible.
Return Eligibility
You may return most items within 14 calendar days from the date of delivery. To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
Return Process
To initiate a return, please contact our customer support team within 14 days of receiving your order at [email protected] with your order details and reason for return. We will provide you with instructions on how to send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method. Please note that since we only accept cash on delivery payments, refunds will be issued via bank transfer or store credit as arranged with our support team.
Non-Returnable Items
Due to hygiene and safety reasons, certain items or accessories may not be eligible for return. We will specify these at the time of purchase or on the product page.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us immediately at [email protected] within 48 hours of delivery. We will arrange for a replacement or full refund as quickly as possible.
Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the return is due to our error (e.g., wrong or defective product).
If you have any questions or need assistance, feel free to contact us anytime at [email protected]. We’re here to help!